IT · DevOps · Medical Billing
Laptopware runs the unglamorous machinery behind good companies — the helpdesk that answers, the pipeline that ships, the claim that gets paid. One team for managed IT, DevOps & cloud, and medical billing.
01 What Laptopware is
Most businesses end up with three vendors who don't talk to each other: someone for laptops and passwords, someone for servers and deployments, and — if they're in healthcare — someone offshore handling claims. Nobody owns the seam between them, and the seam is where things break.
Laptopware is built as one shop. The same organization that images your fleet also writes your Terraform, and the same organization that writes your Terraform sits two desks from the coders scrubbing your claims. When a rejection turns out to be a broken EHR integration, it takes one conversation to fix, not three vendor tickets and a month.
We're deliberately unfashionable about it. No transformation decks, no maturity models. We take ownership of a boring, load-bearing part of your operation and make it stop being a problem you think about.
02 Services
Six practices. Hire one, or hand us the whole stack.
Your people stop losing mornings to broken things. We run the fleet end to end — procurement, imaging, MDM, patching, identity, and a helpdesk that picks up.
Shipping should be a non-event. We build the pipeline, codify the infrastructure, and put real observability behind it so a 2 a.m. page has an answer attached.
A full revenue cycle team, run like an engineering function. We measure the first-pass rate, chase every denial, and tell you which payer is quietly costing you money.
Controls that survive an audit and a bad Tuesday. We harden what you have, then keep the evidence trail so certification isn't a fire drill.
Internal tools, portals, and the connective tissue between systems that were never designed to speak — including the healthcare ones.
Reporting people actually open. We consolidate the sources, model the numbers once, and automate the manual steps nobody admits are still manual.
03 How we work
The same sequence whether you're handing us a cluster or a claims backlog.
A working session, not a sales call. We inventory what exists, sit with the people who use it, and find where the time and money are actually leaking.
You get: a written findings memo.Scope, sequence, price, and the metric we'll be judged on. Fixed, in writing, before anyone touches production or PHI.
You get: scope, SLA and a start date.We run in parallel with whatever you have today until the numbers match. Nothing gets cut over on a promise — billing transitions run a full parallel cycle.
You get: cutover with a rollback path.Named engineers and a named billing lead — not a queue. A monthly review with the numbers that matter and the ones that got worse.
You get: monthly scorecard, quarterly roadmap.04 Revenue cycle
Most billing companies work the queue. We work the cause. Every denial gets a reason code, every reason code gets counted, and the top three become engineering tickets — a validation rule, a template fix, a corrected payer mapping — so the same claim never fails twice.
You keep your EHR. You keep your clearinghouse. You get a team that reads the 835s properly and a dashboard where you can see days in A/R move week by week.
05 Why teams switch
When the EHR integration breaks the claim, there's no vendor triangle. Same company, same Slack channel, fixed the same day.
You know your engineer's name and your billing lead's name. Escalation is a phone call, not a portal with a ticket number.
Runbooks, diagrams, Terraform, payer matrices — all in your repo. If you ever leave, you leave with everything.
Uptime, ticket SLA, deploy frequency, clean-claim rate, days in A/R. Reported whether or not the month went well.
06 Questions
Three practices under one roof: managed IT and end-user support, DevOps and cloud engineering, and medical billing with full revenue cycle management. Cybersecurity, custom software and data automation sit alongside them for the same clients.
Because modern billing is an engineering problem. Clean claims depend on clean data, working EHR-to-clearinghouse integrations, and automation that catches errors before submission. Our billing team sits next to our engineers, so a rejection pattern becomes a fixed workflow instead of a permanent rework queue.
Yes. We sign a Business Associate Agreement before any PHI is exchanged, work inside access-controlled and audit-logged environments, encrypt data in transit and at rest, and run role-based least-privilege access with annual workforce training.
Managed IT is per-seat monthly. Engineering work is either fixed-scope project pricing or a monthly retainer for a dedicated pod. Medical billing is a percentage of monthly net collections — no collections, no fee.
Discovery call within two business days. Most IT and DevOps engagements are scoped in a week and onboarded within two. Billing transitions run three to four weeks, including credentialing checks and a parallel-run validation cycle.
Almost always. AWS, Azure and Google Cloud, Kubernetes, Terraform, GitHub and GitLab, Microsoft 365 and Google Workspace, and the major EHR and practice management platforms. We would rather make your stack work than sell you a migration you didn't ask for.
07 Contact
Send the messy version — half-migrated cluster, a helpdesk nobody staffs, six months of unworked denials. You'll get a real reply from a real engineer, usually the same day.